Prof. Krishna Veer Tiwari is an Assistant Professor in Operations & Analytics at Flame University. He holds a Doctorate Degree in Management Science from BITS Pilani, India. During his doctoral journey, he was also a Special Auditing Student (SAS) at Hiroshima University, Japan. Krishna’s research was recognized and awarded multiple prestigious fellowships by the Swiss Government and the Association of Information Systems.
 
His research interests include understanding consumer behavior, optimization of last-mile delivery, outbound logistics, and the evolving role of innovative technologies, including AR/VR, in retail marketing. He has a hands-on experience of over two years working with some of the top MNCs viz Robert Bosch, Bengaluru, Force Motors, Pune and Volvo, Pithampur (M.P).

As a mixed-methods researcher, Krishna employs field surveys and optimization modeling techniques. Building upon his expertise, his teaching primarily includes courses on Artificial Intelligence and Behavioral Science, Marketing Analytics, Machine Learning for Managers, Applied Business Analytics, and Operational Excellence. His expertise includes developing vehicle routing models and data mining techniques to draw practical insights from big data.

Besides academia, Krishna is interested in entrepreneurship and is an active member of the Swiss and Indian innovation space. He loves hiking, traveling, exploring new places, culture, and photography. 

Publications:

• Tiwari, K.V., Sharma, S.K. An Optimization Model for Vehicle Routing Problem in Last-mile Delivery. Expert Systems with Applications (2023) doi: 10.1016/j.eswa.2023.119789


• Tiwari, K.V., Sharma, S.K. The Impact of Productivity Improvement Approach Using Lean Tools in an Automotive Industry. Process Integration and Optimization for Sustainability (2022) doi:10.1007/s41660-022-00252-4

Under Review:

• Tiwari, K.V., Rani, L., Sharma, S.K. A Review of Evolution of the Last-mile Delivery. Under review at the European Journal of Marketing

Book chapters:

• Tiwari, K. V., Rani, L., & Sharma, S. K. (2023). Identification and extraction of retailer’s expectations in the Last-Mile delivery. In Routledge eBooks (pp. 423–431). https://doi.org/10.4324/9781003415725-53. ISBN: 9781003415725.

Conference Publications:

• Tiwari, K. V., Jagarlapudi, K. M., Shah, M., Bajaj, S. Feedback for the Future – The Brighter Side of AI in Academia. INCIS 2025 (IIM Calcutta).


• Tiwari, K.V., Rani, L., Rudolph, T. Mapping Customer Expectations for Optimal Grocery Last-mile Delivery. OR 2024 International Conference on Operations Research 2024 held from Sep 3 – 6, 2024 in Munich, Germany.


• Tiwari, K.V., Rani, L., Sharma, S.K. Retailer’s Expectations in Grocery Last-Mile Delivery – An Indian Perspective. POMS 2024 Annual Conference held from April 25 - 29, 2024, in Minneapolis, USA.


• Tiwari, K.V., Rani, L., Sharma, S.K. Customer's Expectations for Grocery Last-Mile Delivery - A Supermarket Perspective. POMS 2023 International Conference held from 18 - 20 July 2023 in Paris, France.


• Tiwari, K.V., Rani, L., Sharma, S.K. The Mediating Effect of Customer’s Expectations in Last-Mile Delivery: An Exploratory Study. POMS 2022 (IIM Kozhikode). ISBN: 978-93-5680-503-3.


• Tiwari, K.V., Rani, L., Sharma, S.K. A Review of Evolution of the Last-mile Delivery. CERE 2022 (IIM Indore). ISBN: 978-93-90951-43-7.


• Tiwari, K.V. Modelling for Optimizing the Movement of Goods for Last-mile Delivery. RBCDSAI FCAI Conference on Deployable A.I., (IIT Madras) held from March 7 – 10, 2022.


• Tiwari, K.V. Induction of a cross-functional department to avoid design mismatch. CIMS2020 (NIT Jalandhar). Springer. https://doi.org/10.1007/978-3-030-73495-4.